Refund Policy

We offer refunds or exchanges for eligible products under the following conditions:

• Timeframe: Returns must be requested within [timeframe, e.g., 30 days] from the date of delivery for physical products or from the date of purchase for digital products or services, unless otherwise specified.

• Condition: Physical products must be unused, in their original packaging, and in the same condition as received, with all tags, accessories, and documentation included.

• Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.

• Eligible Items: Most products purchased through the Services are eligible for return, except for:

  • [List non-returnable items, e.g., "customized products, gift cards, digital downloads, perishable goods, or items marked as final sale."]

  • Items damaged due to misuse, negligence, or unauthorized modifications.

2. Return Process

To initiate a return or refund:

1. Contact Us: Email us at admin@pinnacleforgecomics.com within the eligible return period. Provide your order number, item details, and reason for the return.

2. Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions for returning the item. Returns without an RMA may not be accepted.

3. Ship the Item: Package the item securely and ship it to the address provided, including the RMA number. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund or exchange.